Dentinova Shipping Policy

This Shipping Policy explains how orders placed on our website are processed, shipped, and delivered. It is publicly available and applies to all purchases made through our store.

1. Order Cut-Off Time

Orders placed before 2:00 PM (GMT), Monday–Friday (excluding public holidays), will begin processing the same business day.

Orders placed after 2:00 PM (GMT), on weekends, or on public holidays will be processed on the next business day.

2. Estimated Delivery Time (Including Handling & Transit)

All products displayed on our website are shipped according to the delivery timeframes outlined below.

Orders are processed within 1–2 business days, and delivery occurs within the total estimated time shown below after the order is placed and confirmed.

Estimated total delivery time:

Standard Shipping: 8–12 business days
Express Shipping: 4–7 business days
International Shipping: 11–17 business days

Delivery time is calculated from the date the order is placed and payment is successfully confirmed.

Please note that delivery times are estimates and may vary depending on destination, customs clearance, and carrier operations.

3. Shipping Costs

Shipping fees are clearly displayed before payment at checkout.

Standard Shipping: £35 GBP (fixed rate)
Express Shipping: £35 GBP (fixed rate)
International Shipping: £35 GBP (fixed rate)

All shipping charges are shown in GBP (£).

4. Product Eligibility for Shipping

All products displayed on dentinova.co.uk are eligible for shipping under the terms outlined in this Shipping Policy unless otherwise stated on the individual product page.

5. Geographic Coverage

We offer global delivery with the following exceptions:

We do not ship to South Korea
Certain products cannot be shipped to Mexico due to shipping or regulatory restrictions

If a product cannot be shipped to your location, this will be indicated at checkout, or you will be contacted directly.

International customers are responsible for any customs duties, import taxes, or local charges imposed by their country.

6. Carriers Used

We use trusted international shipping carriers to ensure safe and reliable delivery. Carrier selection depends on destination and shipping method and may include:

DHL
FedEx
UPS
Royal Mail
Other reputable international courier services

7. Tracking Information

Once your order has been dispatched, you will receive a tracking number via email. Tracking information may take up to 24 hours to become active.

8. Delivery Delays

While we aim to meet the estimated delivery times stated above, delays may occur due to:

Customs inspections
Weather conditions
High shipping volumes
Carrier-related operational delays

We are not responsible for delays caused by customs authorities or courier services.

9. Address Accuracy

Customers are responsible for providing accurate and complete shipping details at checkout. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges.